Eine geniale Strategie

Ich habe mir neulich ein Gerätchen zugelegt, mit dem ich meine Musik vom iPod ans Autoradio senden kann, während der iPod über den Zigarettenanzünder geladen wird (von Griffin Technologies, um 60€). Das Gerät hat daraufhin irgendwie den Geist aufgegeben... Ich wandte mich natürlich sogleich an die Firma und fragte, ob ich es einschicken könne. Die Antwort hat mich irgendwie zum Schmunzeln gebracht... Lest selbst:

This email has been sent to you by Griffin Technology to help facilitate testing and/or replacement of merchandise.

Generally we handle returns for our international customers a little differently than for our domestic customers. We assure you that this is our preferred method for handling your return as it will help save you money (shipping costs) and the hassle of having to send the product back to us. It also has the added benefit of helping us to ensure that your unit is truly non-functional.

First, destroy your defective product. Yes, really destroy it. A hammer works well for destroying most products however feel free to use whatever tool you are most comfortable with. This can be a great opportunity for you to express yourself creatively and take out some frustrations at the same time. Also, you may want to use eye protection and protect yourself from any flying debris that may result from this process.

Second, document the destruction. We recommend taking a digital picture of the destroyed unit while it is laying on a printed copy of this email so that the RMA number and other information are visible. Also, take a digital picture (or scan a copy) of your receipt.

Third, send us the pictures. Just reply to this email and attach the digital pictures of the destroyed product on the printed email and the receipt along with any other pictures that we might enjoy, such as you holding the destroyed product or the town where you live. Of course including the extra pictures is optional but feel free to include them if you want to.

Once we receive the email and verify the photos we will send a replacement to the address that you have provided us below. In order to ensure that we receive your email, please limit the size of the email to around 3MB.

Processing may take up to 2 weeks once the photos are received.

Thank you,

Griffin Technical Support



Hier übrigens jetzt das Bild des Zerstörten Geräts: